TERMS and CONDITIONS

1. Payment will be strictly upon completion of the work carried out, unless prior arrangement is made

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2. Payment to be made by Cash, Bank Deposit, or Credit / Debit Card

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3 Prior to any work a full visual inspection will be carried out internally & externally. Any damage / scratches / dents etc will be noted & photographed as necessary to protect both the owner & the engineer.

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4. Where during a service a fault is found, which is beyond the normal recommended serviceable limit, the customer will be notified & a quote will be provided to replace the affected items. The owners permission will be obtained prior to such work being carried out. Any excess charge for labour & parts will be made.

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5. Incase of our engineer being unable to gain access to the vehicle / premises due to no show of the customer, a call out fee will be billed and invoiced for to the customer.

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6. It is the customers responsibility to ensure that:



     a) Access is available at the time & date which has been booked for the agreed work.

     b) There is sufficient exterior clearance to enable the removal of bumpers / wheels etc.

     c) The interior & boot is clear of all luggage / child seats etc.

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7. All parts supplied will be new (or second hand if the customer requires & if available) and are chargeable in addition to labour.

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8. No warranty will be offered nor implied on secondhand parts supplied.

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9 All parts remain the property of 'Theale Towbars & Trailers' until full payment is made.

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10. Special order parts are NOT refundable and will be charged at cost & include carriage cost as appropriate.

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11. All towbars & electric kits require a deposit before ordering.

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12 We do not store credit / debit card details nor shall we share customer details with any 3rd party.

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13. Deliveries are usually dispatched within 3 working days. Special order items may take longer but the customer will be notifed of expected delivery time at the point of ordering. Parcels will be dispatched using a suitable parcel / courier company, all tracking information will be forwarded to the customer. Some  items may require a signature.

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14. We aim to deal with all refunds / cancelation issues within 5 working days.